Hello, How can we help?
Hello, How can we help?
Frequently Asked Questions
How do I contact you?
When can I expect new products to be listed on your website?
As soon as new produce are available in Australia.
How can I provide feedback?
We love hearing from our customers and sharing the constructive feedback with our team. To help spread the word, you can leave a product review on our website. Sharing your experience will help other shoppers to take an informative decision.
You may also choose to leave your feedback via our contact us page.
What are cookies? Do I need to enable cookies in my browser?
Cookies are small amounts of data sent from a website to your browser and are stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers.
Tell me about data protection and privacy.
How do I place an order?
- Through Al1f website: Al1f is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an account to save your information for future purchases, or checkout as a guest.
- Through Facebook:
What information do I need to provide for placing an order?
- Residential address (Not office address)
- Email address
- Payment method (cash on delivery, bKash, PayPal, bank transfer and credit cards)
Is there a minimum order quantity/ amount?
Minimum order amount is BDT 1500
Why should I order through website?
- Fast – our simple check-out page will get you on your way faster with much less frustration.
- Accurate Shipping Charges– shipping charges are automatically calculated during checkout so you know your final total before completing your order.
- 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed.
- Easy re-ordering – you can save your details by creating an account with Al1f, for faster future purchases.
What should I do if I haven't got a confirmation email once purchased?
Sorry to hear this. We send these pretty speedily after each successful purchase so if it hasn’t landed in your inbox, check your spam/junk folder just in case!
Then, drop us a message either through Facebook messenger or via our contact us page and we will check it at our end and resend the confirmation email.
Can I change my delivery address after placing the order?
There is a small window from the time you place the order to the point it is ready to be shipped out that we can try and update the address for you.
The fastest and best way to update an address on your order is by chatting us via FB messenger or drop us an email at email@example.com
How do I cancel my order?
Delivery time is between midday Thursday and Friday. We accept cancellations all the way up to midday Thursday (Dhaka Time).
Is your price fixed?
Whatever price is advertised, those prices are fixed.
What payment methods do you accept?
- Paying in Bangladesh: Cash on delivery or bKash. Additional 15 bdt charged for a payment of 1000 bdt when payment is made through bKash.
bKash number: 01613001400
- Paying in Australia: Net bank transfer, PayPal or accept Visa, MasterCard or American Express.
Commonwealth Bank of Australia
Account Number: 11684555
Account name: AL1F Pty Ltd
Ref: Please use order id or name as reference
- All other countries: PayPal or major credit cards like Visa, MasterCard or American Express.
- Safer – Paypal keeps your financial information securely encrypted so you can pay online with confidence.
- Flexible – Link all your cards and bank accounts and choose which one to use at checkout.
- Convenient – Pay with Paypal on millions of sites on your computer or mobile.
- Protected – You can be refunded with Buyer Protection.
Is your price fixed?
How can I get a copy of the invoice?
We send pdf invoice as an attachment with your order confirmation email. You may also download a copy of your invoice from here.
What is today's conversion rate?
1 AUD = 61.5 BDT
How often do you ship?
At this stage once a week.
When will you deliver my products?
Within 24 – 48 hours of the produce clearing customs at Dhaka airport.
Is there a delivery charge?
We want you to enjoy our fruits without worrying about delivery charges. So, for the time being there is no delivery charges.
Do you deliver outside of Dhaka?
At the moment, we are delivering within Dhaka only.
How can I view order history?
Log in to your AL1F account here and click on the order menu to view the orders placed by you.
How do I create an account?
You can create an account by registering your details.
Why should I create an account?
The benefits of creating an account with al1f.com are as follows:
- Save your personal information for quick and easy ordering
- Be the first to know about new arrivals and special collections
- Receive special offers from AL1F
- Save your order history
- Save your delivery information for easy checkout
What use will be made of my personal details?
Respect for your privacy is of the utmost importance. As an AL1F Online Shop customer, you can make your purchases with confidence. We do not require your personal information except in the following situations:
- Placing an order
- Subscribing to the newsletter
- Creating an account
The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.